Privacy Policy

1. Introduction

Delview Fifteen (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) 4 of 2013. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with us for property rental services.

By using our services, you consent to the collection and processing of your personal information as described in this policy.

2. Information We Collect

We collect personal information necessary for property rental and management purposes, including but not limited to:

  1. Personal Identifiable Information: Full name, ID/passport number, date of birth, contact details (phone number, email, and physical address), employment details, and banking information.
  2. Property Information: Rental preferences, lease agreements, and tenancy history.
  • Financial Information: Payment details, rental history, and credit checks conducted through authorised credit bureaus.
  1. Usage Information: Data on interactions with our website, online rental applications, and communication preferences.
  2. Technical Information: IP address, browser type, and device information when accessing our digital platforms.

3. Purpose of Collection and Use of Personal Information

We collect and use your personal information for the following purposes:

  • To facilitate property rental services, including tenant screening, lease agreements, and rental payments.
  • To verify identity and conduct credit and background checks.
  • To comply with legal and regulatory obligations, including tax and financial reporting.
  • To maintain and improve our properties, including responding to maintenance requests.
  • To communicate with tenants regarding rental agreements, updates, and service notifications.
  • To ensure the security of our properties through CCTV surveillance where applicable.
  • To enforce contractual terms and take necessary legal action in case of breach or non-payment.

4. Legal Basis for Processing Personal Information

We process personal information based on the following legal grounds:

  • Consent: Where you have given explicit permission for processing (e.g., signing a lease agreement).
  • Contractual Obligation: Where processing is necessary for lease agreements and property management services.
  • Legal Compliance: Where processing is required by law or regulatory authorities.
  • Legitimate Interest: Where processing is necessary for our business operations, property security, and tenant management.

5. Sharing and Disclosure of Personal Information

We do not sell or rent personal information to third parties. However, we may share your information with:

  • Service Providers: Property managers, maintenance companies, security providers, and IT service providers.
  • Financial Institutions: Banks and payment service providers for rental payments.
  • Legal and Regulatory Authorities: If required by law, court orders, or to comply with legal obligations.
  • Credit Bureaus and Debt Collectors: For credit checks and rental payment enforcement.
  • Insurance Providers: Where relevant for property or rental insurance coverage.

All third-party service providers are bound by confidentiality agreements and required to adhere to POPIA.

6. Security of Personal Information

We implement reasonable and appropriate security measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. These include:

  • Secure data storage with restricted access.
  • Encrypted communication channels.
  • Regular security audits and assessments.
  • Employee confidentiality agreements.
  • Physical security measures at office locations.

Despite these precautions, no security system is entirely impenetrable, and we cannot guarantee absolute security.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Upon termination of lease agreements, information may be retained for legal and financial record-keeping purposes, after which it will be securely disposed of.

8. Your Rights Under POPIA

As a data subject, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or outdated information.
  • Deletion: Request the deletion of your personal data where legally permissible.
  • Objection: Object to processing under certain conditions.
  • Data Portability: Request transfer of your personal information where applicable.
  • Withdrawal of Consent: If processing is based on consent, you may withdraw consent at any time.

To exercise these rights, contact us at legal@delview.co.za.

9. Cookies and Online Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and collect usage data. Users can manage cookie preferences through their browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or business practices. The latest version will always be available on our website.

11. Contact Information

For questions, concerns, or to exercise your rights under this policy, please contact:

Delview Fifteen 

Email: legal@delview.co.za

Phone: 084 761 5445

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.